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Prices conditions and insurance

YOUR VACATION MATTERS TO US

You've just made your reservation for a dream vacation in Costa Smeralda, and the excitement is building as you eagerly await your departure. However, we understand that the unexpected can happen at any time. Life is unpredictable, and unforeseen circumstances may arise, making it impossible for you to embark on your trip or requiring you to return home earlier than planned during your vacation.

No need to panic! At Baia Caddinas Hotel & Residence, we have also thought about this, and now we offer you the possibility to take out a STORNOHOTEL insurance policy. discover more

RATE CONDITIONS

Please be aware that our rates are non-refundable. In the event of cancellation, regardless of the reason, the cancellation penalties will be calculated based on the total amount of the reservation. The following are the cancellation penalties:

  • 40% from the moment of booking until 16 days before arrival;
  • 50% from 15 to 7 days before the start of the stay;
  • 100% after these terms and in case of no-show;
  • NO REFUND IS PROVIDED IN CASE OF MODIFICATION, CANCELLATION, OR NO-SHOW
  • NO REFUND IN CASE OF POSTPONED ARRIVALS, EARLY DEPARTURES, OR UNCONSUMED MEALS.

Exception: Customers who are part of the loyalty program called ClubRes Card will have penalties and rules according to the loyalty program's regulations.

But if you have just made your reservation for a vacation in Trentino or Sardinia, we have good news for you, keep reading!

COMPETENT COURT

For any eventual controversy the competent court will be the Court of Trento. Pursuant to Article 13 of the Italian Legislative Decree no. 196 of 30 June 2003, we hereby inform you that the data in our possession which concern you will be processed in the electronic and/or paper archives of Alpi Due Srl - Centro Vacanze Veronza S.a.s. - Rovereto Due S.a.s. - Alpi S.a.s., Dalle Nogare Srl, in compliance with the provisions of Italian Law no. 196 on the protection of personal data.
The processing of your personal data, of which we guarantee the utmost confidentiality, is carried out with the purpose of bringing to your attention advertising material, catalogues and price lists of Alpi Due Srl - Centro Vacanze Veronza S.a.s. - Rovereto Due S.a.s. - Alpi S.a.s., Dalle Nogare Srl and to keep you informed about our initiatives and promotional offers. We also inform you that your data will not be disclosed to third parties and that in relation to the processing in question you may at any time request the modification, correction or cancellation of your data (art. 7 of the above mentioned law).
Should you no longer wish to receive advertising and informative material, you can make a request to the Trento Reservation Centre.

YOUR TRIP IS INSURED

If you want an all-around guarantee, you can add the STORNOHOTEL policy to your reservation at a very small cost, in exchange for insurance coverage both in case of cancellation and in case of trip interruption even for reasons related to illness from COVID-19.

Important: When you take out your policy, remember to include all the people who will be traveling with you and to quote the exact amount of your total stay, otherwise insurance coverage is not guaranteed. You will have to take out a policy for each room you book, even if you make a single reservation.

Remember that you can take out your travel insurance policy no later than 48 hours after making your reservation. To activate your STORNOHOTEL policy follow this procedure:

  • Click on this link: GO TO POLICY
  • FILL IN ALL FIELDS WITH YOUR VACATION DETAILS
  • Click on ON THE CALCULATE BUTTON THE COST OF YOUR TRAVEL INSURANCE WILL BE DISPLAYED AND YOU CAN THEN PROCEED TO PURCHASE THE SERVICE.

For more information and questions contact the ERGO call center at: +39 02 006 212 16

INFO MAIN COVERAGE OF MEDICAL BAGGAGE AND HOTEL CANCELLATION POLICIES.*

*For more information, we recommend that you review the conditions in the STORNO HOTEL policy files

HOTEL STORNO POLICY
STIPULATION LIMIT Within 48 hours of booking
VALIDITY From the date of issue until check-in for the cancellation guarantee and until check-out for the interruption guarantee
TRIP CANCELLATION See list of insured events in the general policy conditions.
Travel penalty is reimbursed
TRIP INTERRUPTION See list of insured events in general policy conditions.
The pro rata of the days not used is reimbursed
REIMBURSEMENT OF MEDICAL EXPENSES OR HOSPITALIZATION Not Covered by the Policy
OBLIGATIONS OF THE INSURED The insured, upon the occurrence of the event causing the cancellation or interruption of the trip, is required to:
  • CANCEL THE BOOKED TRIP AS SOON AS POSSIBLE, in order to minimize cancellation penalties.
  • REPORT THE CLAIM TO THE COMPANY WITHIN 48 HOURS OF THE EVENT BY CONTACTING THE CLAIMS CALL CENTER

IF YOU NEED TO ACTIVATE A POLICY OR OPEN A CLAIM, CONTACT THE FOLLOWING NUMBERS:

Claims Office Opening: +39 02 00 62 02 61 - option 3
Mon-Fri: 09.00 - 20.00 | Saturday: 09.00 - 14.00

5 Good Reasons
to experience your family vacation with us

Panoramic location: kissed by the sun among the Dolomites

The beauty of the fragrant and green woods, the pure and fresh air, the silhouettes of the peaks of the Dolomites: this is the magic of our mountains in summer. Walking along the paths of the Dolomites, you will find a thousand surprises: rare flowers and animals that seem straight out of a fairy tale.

Veronza Ranger Academy: Veronza Ranger Academy: are you between 7 and 14 years old and want to become a ranger?

Very little technology and a great desire to learn while having fun in the most beautiful classroom in the world: the woods! In the magnificent natural scenery of Veronza the Base Camp, where our "Rangers" will live a real adventure learning survival techniques and much more ...

Kinny Mini Club: little big adventures and lots of fun

At Veronza you never get bored: here, even the little ones will find their happy island, between games, laughter withentertainment and a thousand activities to let the imagination fly high. All this always under the watchful eyes of our expert animators.

Aquavitalis: beauty & wellness in an exclusive Spa

In the mountains, well-being cannot be missing: ours beauty area & wellness awaits you for regeneration and relaxation at 360 °! Indulge in exclusive treatments, recharge your batteries and forget all worries.

Panorama Pass And FiemmE-motion: Move in freedom throughout the Valley

Move freely in the villages of the Val di Fiemme with buses, trains, shuttles and on-call services. Reaching all the most beautiful places in the Valley will be child's play!

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